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How Was Our Service?

Our goal is to constantly improve our services, and increase customer satisfaction. We would greatly appreciate your thoughts about how we are performing now and how we might improve our performance in the future. Please take a moment to answer the questions below, especially in regards to your most recent test project at CKC Laboratories.

Please score us according to the following scale – comments are welcomed and encouraged.

1 = unacceptable   2 =  poor   3 = adequate   4 = good    5 = excellent

How Are We Doing (Survey)

1. Scheduling / Sales:

Please rate the overall ability of your CKC Service Advisor (knowledge of standards and test capabilities, flexibility and courtesy).

 

2. Engineering Personnel:

Please rate the technical ability of the CKC engineering personnel (EMC, standards and procedural knowledge).

3. Personal Appearance and Demeanor:

Please rate the overall appearance and professionalism of the CKC staff.

4. Laboratory Facilities:

Please rate the technical capability of CKC test facilities (equipment availability, laboratory set-up and working ergonomics).

5. Facility Appearance:

Please rate the overall appearance and cleanliness of the CKC facility and staff (organization, comfort, professional appearance).

6. Reports - Content:

Please rate the technical content, organization and appearance of the test reports you received.

7. Reports - Service:

Please rate how responsive our staff was to inquiries regarding your test reports.

8. Reports - Completion:

Please rate how quickly your reports were processed after testing was completed.

9. Do you test at EMC laboratories other than CKC Laboratories, Inc?

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